A human resources department is a critical component of employee well-being in any business, no matter how small. HR responsibilities include payroll, benefits, hiring, firing, and keeping up to date with state and federal tax laws.
HR service management uses service management
principles to help automate standardized human resources (HR) processes within
your organization. HR service management manages the service relationships
between HR and employees through an HR service catalog.
HR service management allows:
§ All employees to use the HR catalog to submit requests to your
organization's HR department.
§ HR staff to create, manages, and view HR cases to process
staff requests.
§ HR managers to run reports and view overview information to
track and manage work done by the HR department.
Categories
Business Process Outsourcing
(BPO) is a broad term
referring to outsourcing in all fields, not just HR. A BPO differentiates
itself by either putting in new technology or applying existing technology in a
new way to improve a process. Specifically in HR, a BPO would make sure a
company's HR system is supported by the latest technologies, such as
self-access and HR data warehousing.
E-services are
those HR services that are web-based. Both BPOs and ASPs are often referred to
as e-services.
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