Customer Oriented HR Policy in Banks

A human resources department is a critical component of employee well-being in any business, no matter how small. HR responsibilities include payroll, benefits, hiring, firing, and keeping up to date with state and federal tax laws.

HR service management uses service management principles to help automate standardized human resources (HR) processes within your organization. HR service management manages the service relationships between HR and employees through an HR service catalog.

The cooperative banks are contemporarily aimed at as a customized organization. The physical and philological needs of the customers are of different look now than earlier. The customers not only need the services but also the way it is delivered. The initiative, endeavor and sincerity with quality of workmanship are vital ingredients for effective input and output relationship in the banks. To refer about the statement of Mckinsey & Co. “The effectiveness of an organization depends, to a great extent, on its ability to meet environmental needs.” The Intra and Inter relationship in cooperative banks must be conducive to good work culture. They must develop positive attitude towards the stakeholders of cooperative banks. Cooperative bank employees must work for the customers with integrity, sincerity, loyalty, conviction, commitment, dedication, honesty, cooperative spirit, team spirit, selfless and service mindedness. The staff must have the appropriate skills and aptitude and must be motivated. There must be proper HR management practices put in place.

Archis Business Solutions Pvt Ltd., established in 2014, with a team of professionals are providing services such as Consulting, Execution and implementation as well as skilled manpower to various Cooperative banks. The objective of Archis is to provide the BFSI & ITES Industry cost-effective outsourcing in the areas of Operations Management, Data Processing, Customer Service and Audits, & Compliance and HR service management.